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Message for Our Customers
Registration Policy for Virtual Gymnastics For All (GFA) Classes
May 2020
 
Payment
Online, credit card (Visa Credit or MasterCard only). Payment must be made at the time of registration in order to reserve your spot.
 
Registration
Please sign up using your Studio Director account.
 
Availability
Based on guidelines from Gymnastics BC, virtual lessons are available to current members only (2019-2020 season valid until August 31, 2020).
 
Age
You will only be allowed to register for a class if the child is within the age range.
 
Class Cancellations
If we cancel a virtual class due to low enrolment, you may either receive a credit to use for a different virtual class or a refund to the credit card used for payment.
 
Enrolments
Registration is on a first-come, first-served basis.
Registration is open until one hour before the class starts.
 
Withdrawals
If we are notified of a withdrawal 2 business days before the scheduled class, we can leave a credit on the file that must be used for another virtual class. No refunds will be issued.
This credit is non-transferable (e.g. to a GFA program when classes resume in the gym, camps, Pro-D Day, PNO, Drop-In etc.).
You may use the credit for a different child in the same family, as long as they also have a current membership. This must be for a virtual class only.
Cancellations within 2 business days will not be eligible for a credit or refund.
Example: If your class is on Monday at 11am, we must be notified of a withdrawal by 11am on the Thursday before. Business hours are currently Monday - Friday 9:00-5:00pm and do not include statutory holidays.
At the end this season, any unused credits from virtual classes will be transferred to our Special Needs Bursary fund.

Missed Classes
No refunds or credits will be given for missed classes.

Transfers
Space permitting, there will be no fee to change classes if we are notified 2 business days before the original class is scheduled to start.
No switches within 2 business days of when the class is scheduled.

Waitlist
All communications will be through email. If a space becomes available for your child, we will send you an email offering the class. You have 24 hours to accept the spot and confirm payment or it will be offered to the next name on the list.
Please ensure that the email address you have on file is current.

Siblings
Price is per child participating, even if they are in the same household.
Only those who have paid will be permitted to participate in the class.
How to Enter a Virtual Class
We will send you the Zoom link for your session (same link for each class).
Virtual Class Etiquette
When entering a class, please ensure that the name you are using is identifiable to us.
Please make sure your camera is on and your mic is muted.
Please enter up to 10 minutes before the class begins to meet with your coach.
If you have any questions for a coach, please message the co-host directly.

Please forward any enrolment adjustments, cancellations, or other inquiries to info@phoenixgymnastics.com
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